bd bajia Privacy Policy

bd bajia ("we", "us", or "platform") is an online gaming and sports betting service operated for users in Bangladesh. When you use our website, create an account, or use any of our services, certain information naturally comes to us. This privacy policy provides a detailed description of how that information is handled.

This policy applies to our website, mobile applications (Android and iOS), and all our digital services. We believe that transparency and accountability are the foundation of a trustworthy service. So we want you to know what we do — and do not do — with your information.

bd bajia collects various types of information that are necessary to provide our services. This information can be divided into two main categories:

2.1 Information You Provide Directly

Information you voluntarily give us includes:

• Name, date of birth, and gender provided at registration
• Username and password
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Financial transaction details — deposit and withdrawal records via bKash, Nagad, Rocket, or bank transfer
• Any messages or information provided when contacting customer support

2.2 Information Collected Automatically

Certain information is collected automatically while you use the platform:

• Device information — device type, operating system, browser type
• IP address and connection location data
• Usage patterns on the platform — which pages you visited and for how long, which games you played
• Login time and date
• Information collected through cookies and similar tracking technologies

bd bajia uses collected information only for specific and legitimate purposes. We never sell your information to third parties for commercial gain. The main areas of use are listed below:

• Account management: To create, verify, and properly manage your account.
• Identity verification: To maintain a safe environment and prevent access by minors (under 21).
• Processing financial transactions: To complete deposits and withdrawals successfully.
• Customer support: To provide assistance via 24-hour live chat and email.
• Relevant communications: To send bonus offers, important updates, or security alerts.
• Security and fraud prevention: To detect and stop suspicious activity.
• Service improvement: To improve the platform experience and performance.

bd bajia may share your personal information with certain third parties in limited circumstances and under strict controls. The protection of your information is ensured in every case.

4.1 Situations Where Information May Be Shared

• Payment processors: With bKash, Nagad, Rocket, or banking partners to complete transactions.
• Technology partners: With game studios and platform service providers, who are required to follow the same standard of privacy policy.
• Legal obligations: To comply with applicable laws in Bangladesh or valid orders from authorities.
• Security purposes: To assist in investigating fraud, money laundering, or other illegal activity.

4.2 What We Never Do

bd bajia never sells, rents, or exchanges your information for marketing or commercial purposes. Information is never shared in a way that allows any third party to directly identify you.

Our platform uses cookies and similar technologies that store small data files in your browser. These improve service performance and personalise your experience.

5.1 Types of Cookies

• Essential cookies: Required for login state, session security, and core platform functions.
• Functional cookies: To remember your preferred language and page settings.
• Analytics cookies: Collect anonymous statistics to understand which parts of the platform are used most.

You can turn off non-essential cookies through your browser settings. However, some platform features may become limited as a result.

bd bajia follows industry-standard technologies and processes to protect your information. All communication between you and our servers is secured through SSL encryption technology.

• SSL/TLS encryption: Fully secured during data transfer.
• Encrypted storage: Sensitive information is stored in encrypted form.
• Access controls: Only authorised staff can access information on a need-to-know basis.
• Regular security audits: Audits are conducted regularly to identify and address potential vulnerabilities.
• Two-step verification: OTP-based verification to protect your account.

bd bajia retains your information for as long as it is necessary to provide services or to meet legal obligations.

• Active accounts: Information is retained for as long as the account remains active.
• Closed accounts: Financial transaction records are kept for a set period after account closure, as required by applicable law.
• Communication records: Customer support messages are retained for a limited period.

Once the required period ends, information is securely deleted or fully anonymised.

You have certain important rights regarding your personal information. bd bajia respects these rights and supports you in exercising them.

8.1 Access and Correction

You can find out at any time what information we hold about you and request to view it. If any information is incorrect or incomplete, you can request a correction. You can change your core account details directly in your profile settings.

8.2 Request for Data Deletion

You can request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations or ongoing dispute resolution.

8.3 Opting Out of Marketing Communications

We will action your request to stop receiving promotional emails or messages in a timely manner. However, important account-related messages (security alerts, transaction confirmations) cannot be turned off.

8.4 Submitting a Complaint

If you have any complaint about how your information is handled, contact us directly. We take every complaint seriously and aim to resolve it as quickly as possible. To learn more about responsible gaming, visit our Responsible Gaming page.

bd bajia strictly does not provide services to anyone under the age of 21. Age verification at registration is mandatory, and additional identity checks are carried out in cases of doubt. If any minor's information has been collected by mistake, it is deleted immediately upon discovery and the account is closed.

Our servers and technology partners may be located in various countries. Even when data is transferred to another country, the same standard of protection is maintained. bd bajia ensures that any data sharing with third parties is covered by contractual safeguards.

Our platform offers games operated by third-party game studios (such as PG Soft, Pragmatic Play, Evolution, JILI, and others). These studios may have their own privacy policies. bd bajia is not responsible for third-party data practices, but we only work with trusted and recognised partners.

bd bajia reserves the right to change or update this privacy policy as needed. For significant changes, we will notify you via your registered email or through a notification on the platform.

Continued use of the platform after any changes means you have accepted the updated policy. We therefore recommend visiting this page regularly. To learn more about us, you can read our About Us page.

If you have any questions, concerns, or complaints about this privacy policy, please contact our privacy team. We provide support in both Bengali and English.

Visit our FAQ section for answers to common questions — you'll find answers there on accounts, payments, and bonuses.